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Tips, resources, product reviews and general information relating to web design, web marketing, the latest trends and random thoughts from Keystrokes Design and Marketing.

Wednesday, August 23, 2006

The Miserable State of Customer Service

I have come to the conclusion that customer service in this day and age is something that leaves alot to be desired. Take your typical phone call to any major company; you will most likely go through a maze of automated instructions - all of which "have changed" so you need to listen to them all first. Then, you may or may not get an actual human, and if you do, they may not even be located in the country that you are calling from (10% of all customer support services are outsourced to firms outside the US). Can you say FRUSTRATION?

A business associate of mine, Susan Carol of Susan Carol Associates Public Relations, tipped me off to the coolest resource yet - GetHuman.com. GetHuman is an all volunteer organization that is compiling a huge database on companies and publishing the secret codes to getting to a human when calling! BRILLIANT! They also provide tips for tracking down company numbers when they aren't posted in obvious places.

For more tips like this, don't forget to sign up to receive email updates from us (not too often, and we won't share your email address with anyone!).


Anonymous Anonymous said...

It's good! But you should try www.nophonetrees.com, which is like GetHuman, but on the next level

12:42 PM

Blogger Char said...

Thanks for the tip! I am going to add it to my collection for the next time customer service at one of these companies gets met going!

12:45 PM


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